Shipping policy

SHIPPING

Shipping is FREE all over the UAE for any orders that are AED 250 and above. For order value below AED 250, a shipping charge of AED 25 is applied for orders across UAE. For international orders, please contact us on contact@pawhavenme.com and we will try our best to deliver our products to you. Orders received before 3:00 pm GST (GMT +4:00) will be dispatched the next working day. In case of any delay, we will keep you informed.

Shipments in UAE will be from Monday to Friday, excluding public holidays, Saturdays and Sundays. For international deliveries, on-arrival VAT/duties/taxes at your destination will be paid by the receiver; we will not be liable to pay any additional costs on behalf of the customer once the order is dispatched from our warehouse.

Each order may be shipped only to a single destination address specified at the time of payment for that order. If you wish to ship products to different addresses, you will have to place multiple orders. If you believe that the product is not in good condition, or if the packaging is tampered with or damaged before accepting delivery of the goods, refuse to take delivery of the package and send us an email at contact@pawhavenme.com while mentioning your order reference number.

 

We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest. We try our best to accommodate special requests (such as expedited delivery, delivery at certain times of the day, deferred delivery), but we cannot guarantee that these requests will be fulfilled by our courier partners. If you aren’t sure, we encourage you to email us before placing your order.